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Shipping & Returns

ship to all corners of the world and do free shipping to most countries.
 International shipping is handled by International Transport Company, within a week delivery usually.
 Each order will be insured for the full purchase amount, and can be tracked on the EMS website.
 Most international shipments are shipped via DHL mainly in retailing, while for wholesale, please contact us, click to join us now! That's why you can enjoy free shipping to UK, AU, USA, etc and great discount offering here retail. Save more money now enjoying real again quality.
 All packages will be mailed inside another box!
 After placing orders, please check your e-mail immediately to get order confirmation, and you can also track your order online with the tracking number at the EMS website!
 Atmosphere Notice: If you do not receive your order within 10 days, contact us at once!

Return Policy

We are committed to your complete satisfaction. Before enjoying easy exchange and returns policy, you must contact with returning shipping address before sending the items back. And make sure all items sent back to us must be in their original condition ie not worn, altered or washed, with all tags attached.
 All ordered items are the right items to choose from www.sohoweb.ca . And if returning right items for a refund: all returned items are subject to a restocking fee of 15%. Shipping charges are not refundable.
 We do not cover the shipping cost of returns or exchanges of right package, you will be responsible for shipping and handling. Additionally, we recommend that you add tracking and insurance for your own protection, as they are not responsible for lost shipments.
 All returned merchandise should be sent to the shipping address you email.

Exchanges

We will accept the exchange of a different color or size within 30 days of the original shipping date. Please contact us with your Order ID and you will help. If you would like to exchange items to a different style, you would have to return your items for a refund * (as per Return policy) and place a new order for the style you prefer.
 Contact us before sending the items back. All items sent back to us must be in their original condition ie not worn, altered or washed, with all tags attached. From Worn or dirty items will be returned back to you.
 We do not cover the shipping cost of exchanges, you will be responsible for the shipping and handling shipping and shipping the exchanged items back to you. Additionally, we recommend that you add tracking and insurance when sending items to us for your own protection, as they are not responsible for lost shipments. Shipping charges are not refundable.
 Atmosphere Notice: Please carefully select your product and size. If you want to return the product because of their careless mistake, you have to pay the return freight.

Order Cancellation

Cancellation of an order must be requested before the order has been shipped. will incur cancellation fee, which is 10% of the total order amount. Cause we process all orders as quickly as possible within 6-8 hours after orders, so they are not always able to cancel an order after placement. Hope you can understand at this point requests. Key Cancellation after the order has been dispatched will be treated in accordance with our return policy.

Friendly Notice


 If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders tracking.

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